Shipping Policy
Updated 23rd Sept 2026
Thank you for shopping with LevonyaNXT.
This Shipping Policy explains how your order is processed, packed and delivered. By placing an order with LevonyaNXT, you acknowledge and agree to the terms outlined below.
1. Order Processing
All orders are carefully verified, packed and processed after payment confirmation.
Since many of our products are handmade or packed according to customer requirements, processing times may vary depending on product availability, order volume and operational requirements.
The usual order processing time is 1–3 business days.
During festivals, promotional sales or peak seasons, processing times may be longer.
2. Shipping Charges
Shipping charges are calculated based on the gross weight and volumetric size of the packaged parcel (including protective packaging materials), the delivery location, and the shipment type.
A. Orders Outside Telangana (Rest of India)
Standard shipments are fulfilled via our logistics network (including Shiprocket, Delhivery, DTDC, and other authorized courier services). For standard parcels weighing up to 9,950 g (~10 kg), shipping charges are calculated by gross packed weight and displayed at checkout before order placement:
Up to 450 g: ₹99
450.01 g to 950 g: ₹129
950.01 g to 1,450 g: ₹210
1,450.01 g to 1,950 g: ₹270
1,950.01 g to 2,950 g: ₹330
2,950.01 g to 3,950 g: ₹430
3,950.01 g to 4,950 g: ₹600
4,950.01 g to 5,950 g: ₹699
5,950.01 g to 6,950 g: ₹750
6,950.01 g to 7,950 g: ₹800
7,950.01 g to 9,950 g: ₹850
Heavy / Bulk Consignments (Above 9,950.01 g / 10 kg):
For shipments with a gross packed weight exceeding 9,950.01 g, standard courier rates do not apply at checkout, and shipping is displayed as ₹0.
Because heavy and large shipments require specialized freight/surface cargo packing and volumetric measurement, actual transport/courier charges will be calculated after final packing and communicated to the customer via WhatsApp/Call/Email. These charges must be paid prior to dispatch.
B. Telangana State
Hyderabad / Secunderabad – Local Delivery:
Where local delivery through Rapido, Porter, or another local delivery service is available:
Checkout Delivery Charge: ₹0
The customer pays LevonyaNXT only for the products and any applicable product charges displayed at checkout.
After packing, the parcel is dispatched through a local delivery service (e.g., Rapido or Porter). The actual delivery fare is paid directly by the customer to the delivery rider/provider upon pickup or delivery.
Other Districts within Telangana:
Where direct point-to-point rider delivery is unavailable or unsuitable, LevonyaNXT will arrange dispatch via an appropriate regional courier service. The applicable courier charge will be calculated after packing and communicated to the customer for payment prior to dispatch.
C. Fragile & Heavy Item Handling
Certain delicate, fragile, or heavy craft items require reinforced multi-layer protective packaging, specialized crating, or custom handling. Any product-specific handling fees are clearly itemized in the cart and checkout breakdown before payment.
D. Promotional Free Shipping
Free shipping is valid only during specific promotional campaigns, offers, or coupon-based discounts officially announced by LevonyaNXT, subject to terms specified during the promotion.
3. Dispatch & Estimated Delivery Time
LevonyaNXT dispatches orders through trusted logistics partners including iThink Logistics, Shiprocket, India Post and other authorised courier services, depending on destination serviceability and operational availability.
Estimated delivery timelines are:
Within Telangana: 2–5 Business Days
Rest of India: 4–10 Business Days
These delivery timelines are estimates only and are not guaranteed. Actual delivery may be affected by courier operational delays, weather conditions, public holidays, natural calamities, government restrictions, remote service locations, or other unforeseen circumstances beyond our reasonable control. LevonyaNXT shall not be held responsible for delays caused by third-party courier or logistics providers.
4. Order Tracking
Once an order has been shipped and tracking information becomes available, customers can track their shipment through the “Track Your Order” facility provided on the LevonyaNXT website:
Under My Account on the LevonyaNXT website; and
Through the Track Your Order link provided in the website footer.
Where applicable, tracking information may also be communicated through Email, WhatsApp, or SMS using the contact details provided with the order. Customers are requested to monitor their shipment using the tracking information provided.
5. Delivery Address
Customers are responsible for providing complete and accurate shipping information while placing an order. LevonyaNXT shall not be responsible for delays, failed deliveries, or additional shipping costs arising due to incorrect addresses, wrong contact numbers, incomplete PIN codes, or customer unavailability.
If a shipment is returned to LevonyaNXT because of an incorrect/incomplete address or an unsuccessful delivery attempt attributable to the customer:
Previously paid shipping charges will not be refunded.
Re-dispatch will be arranged only upon customer request.
Fresh courier charges must be paid before the order is dispatched again.
6. Missing, Short-Shipped, Wrong or Damaged Products
Although every order is carefully checked and packed before dispatch, customers must inspect their package immediately upon delivery.
If you receive missing items, short-shipped items, wrong products, or damaged products, the issue must be reported to LevonyaNXT within 48 hours of delivery. Claims submitted after 48 hours from the recorded date of delivery will not be accepted.
7. Mandatory Parcel Opening Video
An uninterrupted parcel opening video is mandatory for claims relating to missing items, short shipments, wrong products, or damaged products.
The video must:
Clearly show the sealed parcel before opening.
Record the complete opening process without cuts, pauses, or edits.
Clearly display the condition of the parcel and packaging.
Clearly display all products received inside the parcel.
Claims submitted without a proper parcel opening video may be rejected where the video is reasonably necessary to verify the claim.
8. Claim Process
To raise a shipping-related claim, customers must:
Contact LevonyaNXT through our official WhatsApp number.
Provide the Order Number.
Upload the uninterrupted parcel opening video.
Upload clear photographs of the affected product and packaging.
Provide a detailed description of the issue.
Customers should retain the original product and packaging until the claim has been reviewed and resolved.
9. Claim Verification
Every shipping-related claim is subject to verification (including review of parcel video, photos, packaging, and dispatch logs). Verification generally takes 2–3 working days after all required information has been received. Once verification is completed, the customer will be informed of the outcome.
10. Approved Shipping Claims
If a shipping-related claim is approved, further instructions will be provided by our support team. Where LevonyaNXT has supplied an incorrect product or a product is verified as damaged/defective for reasons attributable to LevonyaNXT, the applicable return shipping arrangements will be handled by LevonyaNXT in accordance with our Cancellation and Refund Policy.
11. Shipping Limitations
LevonyaNXT reserves the right to decline or cancel shipment to locations where courier services are unavailable, restricted or not reasonably serviceable. Where an order cannot be shipped because the delivery location is unserviceable, LevonyaNXT will contact the customer regarding available options.
12. Contact Us
For shipping-related queries, shortage claims, damaged product assistance or general delivery enquiries, please contact the LevonyaNXT support team:
Email: levonyanxt@gmail.com
WhatsApp: 9550549120
