LevonyaNXT

Returns & Refund Policy

Thank you for shopping with LevonyaNXT.

Please read this policy carefully before placing an order. By placing an order with LevonyaNXT, you acknowledge and agree to the terms outlined below.

1. No Returns or Exchanges

LevonyaNXT does not accept returns or exchanges once an order has been placed and processed.

Claims will only be considered if:

  • You receive the wrong item.

  • You receive damaged products.

All such claims are subject to verification and approval by LevonyaNXT.

2. Items Not Eligible for Return, Refund or Exchange

Returns, exchanges or refunds will not be accepted for:

  • Change of mind after placing the order.

  • Change of mind regarding colour selection.

  • Change of mind regarding design selection.

  • Products that are no longer required.

  • Products damaged due to misuse or improper handling.

  • Products showing signs of use.

  • Custom-made or personalised products.

  • Claims reported after the permitted reporting period.

3. Reporting Missing, Short-Shipped, Wrong or Damaged Products

If you receive:

  • Missing items

  • Short-shipped items

  • Wrong products

  • Damaged products

you must report the issue within 48 hours of delivery.

Claims submitted after 48 hours from the date of delivery will not be accepted.

4. Mandatory Parcel Opening Video

An uninterrupted parcel opening video is mandatory for all claims relating to missing items, short shipments, wrong items or damaged products.

The video must:

  • Clearly show the sealed parcel before opening.

  • Record the complete opening process without any cuts, pauses or edits.

  • Clearly display all products received inside the parcel.

Claims submitted without a proper parcel opening video may be rejected.

5. Proof Required

To process your claim, please provide:

  • Order Number

  • Parcel opening video

  • Clear photographs of the product

  • Clear photographs of the packaging

  • Detailed description of the issue

Our support team may request additional information if required.

6. How to Raise a Claim

To raise a claim:

  1. Raise a support ticket.

  2. Enter your Order Number.

  3. Upload the parcel opening video.

  4. Upload all required photographs.

  5. Provide a detailed description of the issue.

You can monitor the progress of your claim directly from the same support ticket panel.

7. Claim Verification

Every claim undergoes a detailed verification process.

Verification may include reviewing:

  • Parcel opening video

  • Product photographs

  • Packaging condition

  • Dispatch records

  • Order records

The verification process may take 2–3 working days.

Once verification is complete, you will be informed of the outcome.

The decision of LevonyaNXT after completion of the verification process shall be final.

8. Approved Claims

If your claim is approved, LevonyaNXT will provide further instructions.

Where return of the product is required:

  • Return instructions will be provided by our support team.

  • The product must be packed securely.

  • Return shipping arrangements will be communicated by our support team.

If LevonyaNXT has shipped the wrong product or a verified defective product, LevonyaNXT will bear the applicable return shipping charges.

9. Refund Process

Where a refund is approved:

  • The refund will be processed after verification and, where applicable, after the returned product has been received and inspected.

  • Refunds will be issued through the original payment method whenever possible.

  • Processing time may vary depending on your payment provider.

10. Order Cancellation & Item Modification

Orders cannot be cancelled once placed.

However, before packing has started, customers may request a change of items by contacting our support team.

Please note:

  • Item changes are subject to availability and approval.

  • If the replacement item costs more, the price difference must be paid before dispatch.

  • If the replacement item costs less, the difference amount will not be refunded.

Once packing has started, no changes or cancellations will be accepted.

11. Late Claims

If missing items, short shipments, wrong items or damaged products are not reported within 48 hours of delivery, the claim will not be accepted.

Any support ticket raised after the permitted reporting period will be closed as Time Lapsed, and no further processing will be carried out.

12. Contact Us

For any order-related issue, please raise a support ticket from your customer account. For general enquiries, you may also contact us through our Contact Us page.