Privacy Policy

At LevonyaNXT, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order, participate in our loyalty or membership programs, or communicate with us.

By using the LevonyaNXT website and providing your information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order or communicate with us, we may collect information including:

Full name
Email address
Mobile number
WhatsApp number, where provided
Date of birth, where provided
Billing address
Shipping address
Order and transaction details
Account information
Loyalty and membership information
Communications and customer-support information
Device, browser, IP address and website usage information
Other information voluntarily provided by you

Payment transactions may also involve payment-related information processed directly by our authorised payment gateway or payment service providers.

2. How We Use Your Information

We may use the information collected to:

Create and manage your customer account.
Process and fulfil your orders.
Arrange packing, shipping and delivery.
Calculate, display or communicate applicable shipping or delivery charges.
Provide order confirmations, shipping updates and tracking information.
Provide customer support and respond to enquiries.
Manage LNXT Points, rewards and applicable membership benefits.
Verify transactions and help prevent fraudulent or unauthorised activity.
Maintain and improve our website, products and customer experience.
Maintain appropriate business and transaction records.
Comply with applicable legal, regulatory and accounting requirements.

Where applicable and based on your communication preferences or consent, we may also use your email address, mobile number, WhatsApp number or date of birth to communicate relevant offers, promotions, rewards, birthday offers or other LevonyaNXT updates.

3. Payment Information

Payments made through LevonyaNXT are processed through authorised third-party payment gateway or payment service providers.

LevonyaNXT does not directly store sensitive payment authentication information such as your:

Debit or credit card CVV
UPI PIN
Internet banking password
OTP or other payment authentication credentials

Payment providers may process information required to complete, verify, refund or maintain records of your transaction in accordance with their own terms and privacy practices.

4. Courier & Shipping Information

To process and deliver your order, we may share necessary information such as your:

Name
Shipping address
Contact number
Order and delivery information

with courier, logistics or local delivery partners where required.

For orders outside Telangana, applicable shipping charges may be calculated according to the order value and displayed during checkout.

For eligible Telangana orders using local/direct delivery services, delivery charges may be payable directly to the applicable delivery rider or courier partner as described in our Shipping Policy.

Where direct delivery is unavailable, our support team may communicate applicable courier arrangements and charges.

Only information reasonably necessary for shipment and delivery will be shared with the applicable service provider.

5. Cookies & Website Technologies

Our website may use cookies and similar technologies to:

Maintain website functionality.
Remember customer preferences.
Maintain shopping-cart and account functions.
Improve the shopping experience.
Analyse website traffic and performance.
Support website security and fraud prevention.

You may control or disable certain cookies through your browser settings. However, disabling necessary cookies may affect some website functions.

6. Information Sharing

LevonyaNXT does not sell or rent your personal information.

We may share necessary information with trusted third-party service providers where required to operate our business and provide services to you, including:

Payment gateway and payment service providers
Courier, shipping and logistics providers
Local delivery partners
Website hosting and technical service providers
Email, messaging and communication service providers
Analytics, security and fraud-prevention service providers
Other service providers necessary for operating the LevonyaNXT website and fulfilling customer orders

We may also disclose information where required by applicable law, regulation, legal process or lawful request from competent authorities.

7. Marketing & Promotional Communications

Where you have provided the relevant information and consented or opted in where required, LevonyaNXT may send you information relating to:

Offers and promotions
LNXT Points and rewards
Membership-related benefits
New products or collections
Birthday offers
Other LevonyaNXT promotional communications

Customers may request to stop receiving promotional communications by contacting us or using an available unsubscribe or opt-out facility.

Transactional communications relating to orders, payments, account security or delivery may still be sent where necessary to provide the requested service.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords, OTPs or payment authentication information with others.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide our services.
Maintain customer accounts.
Process and maintain order records.
Handle claims, refunds or disputes.
Maintain accounting and business records.
Meet applicable legal or regulatory obligations.

Information that is no longer reasonably required may be deleted, anonymised or otherwise handled in accordance with applicable requirements.

10. Your Information & Requests

You may contact LevonyaNXT regarding your personal information, including requests to correct inaccurate account information or raise privacy-related concerns.

Certain transaction, accounting or order information may need to be retained where required for legitimate business, legal, tax, fraud-prevention or regulatory purposes.

11. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

LevonyaNXT is not responsible for the privacy practices, security or content of third-party websites or services.

Customers are encouraged to review the applicable privacy policies of third-party services before providing personal information to them.

12. Children’s Privacy

LevonyaNXT does not knowingly seek to collect personal information from children in a manner prohibited by applicable law.

Where parental or guardian consent is required under applicable law, the relevant consent should be obtained before personal information is submitted or purchases are made.

13. Changes to This Privacy Policy

LevonyaNXT may update or modify this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or applicable requirements.

The updated Privacy Policy will be published on this page and will become effective from the date of publication unless otherwise stated.

14. Contact Us

For privacy-related questions, requests or concerns, please contact:

LevonyaNXT

Email: levonyanxt@gmail.com
Phone / WhatsApp: +91 9550549120