LevonyaNXT

Frequently Asked Questions (FAQ)

Welcome to LevonyaNXT

We’re delighted to have you here.

This FAQ has been created to answer the most common questions regarding our products, ordering process, shipping, payments, returns, claims and customer support.

Before placing an order, we strongly encourage you to read our Privacy Policy, Shipping Policy, Returns & Refund Policy, and Terms & Conditions.

These pages explain our policies in detail and will help ensure a smooth shopping experience.

Quick Information

Before contacting our support team, you may find the answer to your question below.

For complete details, please read our:

If you still require assistance, please visit our Contact Us page.

Shopping & Products

1. What is LevonyaNXT?

LevonyaNXT is an online craft and creative supplies store offering quality products for hobbyists, artists, DIY creators, businesses and craft enthusiasts.

We continuously expand our product range to bring innovative and useful craft supplies to our customers.

2. What products do you sell?

LevonyaNXT offers a wide variety of products including:

  • Silicone moulds

  • Resin accessories

  • DIY craft materials

  • Handmade craft products

  • Raw materials

  • Home décor craft supplies

  • Art supplies

  • Hobby materials

  • Seasonal and festive craft products

  • Creative accessories

Our catalogue is regularly updated with new arrivals.

3. Are your products handmade?

Many of our products are handmade or handcrafted.

Minor variations in colour, finish, texture or dimensions are natural characteristics of handcrafted products and should not be treated as manufacturing defects.

For complete information, please read our Terms & Conditions.

4. Will the product colour exactly match the photographs?

We make every effort to display products accurately.

However, actual colours may vary slightly due to:

  • Screen settings

  • Lighting conditions

  • Photography

  • Handmade production variations

These differences are normal.

5. How do I place an order?

Shopping with LevonyaNXT is simple.

  1. Browse our products.

  2. Add your preferred items to the cart.

  3. Proceed to checkout.

  4. Enter your delivery details.

  5. Complete the payment using the available payment methods.

Once payment is successfully received, your order will begin processing.

6. Do you accept bulk or wholesale orders?

Yes.

We welcome bulk purchases for businesses, resellers, institutions and events.

Bulk pricing and minimum order quantities (MOQs) may apply depending on the products.

Please contact us through our Contact Us page before placing a bulk order.

7. Can products be customised?

Selected products may be customised depending on the product type.

Customers are responsible for verifying:

  • Spellings

  • Colours

  • Design selections

  • Quantities

before confirming the order.

Once production or packing has started, customized products cannot be modified or cancelled.

Please read our Terms & Conditions.

8. Are all products always available?

No.

Stock availability changes regularly.

During festive seasons, promotional events and periods of high demand, certain products may become temporarily unavailable.

If any ordered product becomes unavailable, our support team will contact you regarding the available options.

9. Can I reserve products?

Currently, products cannot be reserved.

Availability is confirmed only after successful payment confirmation.

10. Do you regularly introduce new products?

Yes.

We frequently add new:

  • Silicone moulds

  • Craft materials

  • Resin accessories

  • DIY supplies

  • Home décor products

  • Creative tools

We recommend visiting our website regularly to discover new arrivals.

Orders & Payments

11. When is my order confirmed?

Your order is confirmed only after successful payment verification.

Once payment has been received, our team begins processing your order.

You will receive updates using your registered communication details.

12. Can I cancel my order?

No.

Orders cannot be cancelled once placed.

Please read our Terms & Conditions before placing your order.

13. Can I modify my order?

Item modifications may only be requested before packing has started.

Requests are subject to:

  • Stock availability.

  • Approval by LevonyaNXT.

  • Payment of any additional amount, where applicable.

If the replacement product costs less, the balance amount will not be refunded.

Once packing has started, modifications cannot be accepted.

Please refer to our Terms & Conditions.

14. Which payment methods do you accept?

We accept secure online payments through authorised payment gateway providers.

Available payment methods will always be displayed during checkout.

15. Is online payment secure?

Yes.

All payments are processed through secure payment gateway providers.

LevonyaNXT never stores your debit card details, credit card details, CVV, UPI PIN or internet banking credentials.

For more information, please read our Privacy Policy.

16. Do you offer Cash on Delivery (COD)?

If Cash on Delivery becomes available in the future, it will be displayed during checkout.

Until then, customers are requested to use the available online payment methods.

Shipping & Delivery

17. When does order processing begin?

Order processing begins only after successful payment confirmation.

Our team carefully verifies your order before packing and dispatching it.

Orders placed on Sundays or public holidays will be processed on the next working day.

18. How are courier charges calculated?

Courier charges are calculated after packing because the final shipping cost depends on:

  • Package dimensions

  • Package weight

  • Delivery destination

  • Courier availability

This ensures customers pay only the applicable courier charges for their shipment.

For complete details, please read our Shipping Policy.

19. When should courier charges be paid?

Once your order is packed, we will inform you of the applicable courier charges.

The courier charges must be paid before we assign your shipment to a courier partner for pickup.

Orders will remain on hold until the courier charges have been successfully received.

Shipment scheduling begins only after courier charge payment confirmation.

Please refer to our Shipping Policy for complete information.

20. How long does order processing take?

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing time may increase during:

  • Festivals

  • Promotional sales

  • Public holidays

  • High order volumes

We appreciate your patience during such periods.

21. How long does delivery take?

Estimated delivery timelines are:

Within Telangana

  • 2–5 Business Days

Rest of India

  • 4–10 Business Days

Delivery timelines are estimates only and may vary due to weather conditions, courier operations, remote locations or unforeseen circumstances.

For complete details, please read our Shipping Policy.

22. Which courier partners do you use?

LevonyaNXT dispatches orders through reputed courier companies and, where required, India Post or other logistics providers depending on service availability.

The courier partner is selected based on your delivery location and the most suitable available service.

23. Can I track my order?

Yes.

Once your order has been dispatched, shipment tracking details will be shared through your registered communication channel.

A dedicated Track Order feature inside My Account will also be introduced in a future update for a more convenient tracking experience.

24. What should I do if my order is delayed?

Please first check your shipment tracking details.

If additional assistance is required, please contact us through our Contact Us page.

Please note that delays caused by courier partners, adverse weather, public holidays or circumstances beyond our control are not the responsibility of LevonyaNXT.

Returns, Refunds & Claims

25. Do you accept returns?

No.

LevonyaNXT does not accept returns or exchanges once an order has been processed.

Returns will only be considered in situations covered under our Returns & Refund Policy.

26. What should I do if I receive the wrong, damaged or missing product?

You must report the issue within 48 hours of delivery.

Claims submitted after 48 hours cannot be accepted.

Please read our Returns & Refund Policy before submitting your claim.

27. Is a parcel opening video mandatory?

Yes.

An uninterrupted parcel opening video is mandatory for all claims involving:

  • Missing items

  • Short-shipped items

  • Wrong products

  • Damaged products

Claims submitted without a proper parcel opening video may not qualify for verification.

28. What documents are required to raise a claim?

Please keep the following ready:

  • Order Number

  • Parcel opening video

  • Clear photographs of the product

  • Clear photographs of the packaging

  • Description of the issue

Additional information may be requested by our support team if required.

29. How long does claim verification take?

Most claims are verified within 2–3 working days.

The verification period may vary depending on the complexity of the claim and the documents submitted.

Customers will be informed once verification has been completed.

30. When will I receive my refund?

Where a refund is approved, it will be processed according to our Returns & Refund Policy.

Refunds are generally issued using the original payment method wherever possible.

The actual credit timeline depends upon your payment provider or bank.