Cancellation and Refund Policy

Thank you for shopping with LevonyaNXT.

Please read this policy carefully before placing an order. By placing an order with LevonyaNXT, you acknowledge and agree to the terms outlined below.

1. No Returns or Exchanges

LevonyaNXT does not accept returns or exchanges merely due to a change of mind or incorrect product selection by the customer once an order has been placed and processed.

Claims will only be considered in cases involving:

Missing items
Short-shipped items
Wrong products
Damaged or defective products

All such claims are subject to verification and approval in accordance with this policy.

2. Items Not Eligible for Return, Refund or Exchange

Returns, exchanges or refunds will not be accepted for:

Change of mind after placing the order
Incorrect colour selection by the customer
Incorrect design selection by the customer
Incorrect product selection by the customer
Products that are no longer required by the customer
Products damaged due to misuse or improper handling
Products showing signs of use
Custom-made or personalised products, except where the product received is damaged, defective or incorrect
Claims reported after the permitted reporting period

Customers are therefore requested to carefully review the product description, specifications, colour, quantity and other relevant information before placing an order.

3. Reporting Missing, Short-Shipped, Wrong or Damaged Products

If you receive:

Missing items
Short-shipped items
Wrong products
Damaged or defective products

the issue must be reported to LevonyaNXT within 48 hours of delivery.

Claims submitted after 48 hours from the recorded date of delivery will not be accepted.

4. Mandatory Parcel Opening Video

An uninterrupted parcel opening video is mandatory for claims relating to:

Missing items
Short shipments
Wrong products
Damaged products

The video must:

Clearly show the sealed parcel before opening.
Record the complete opening process without any cuts, pauses or edits.
Clearly show the condition of the parcel and packaging.
Clearly display all products received inside the parcel.

Claims submitted without a proper parcel opening video may be rejected where the video is reasonably necessary to verify the claim.

5. Proof Required

To process a claim, customers must provide:

Order Number
Uninterrupted parcel opening video
Clear photographs of the affected product
Clear photographs of the packaging
A detailed description of the issue

Our support team may request additional information where reasonably required for verification.

Customers should retain the original product and packaging until the claim has been reviewed and resolved.

6. How to Raise a Claim

To raise a claim:

Contact LevonyaNXT through our official WhatsApp number.
Provide your Order Number.
Upload the uninterrupted parcel opening video.
Upload the required photographs.
Provide a detailed description of the issue.

Claims must be raised within the applicable 48-hour reporting period.

7. Claim Verification

Every claim is subject to verification.

Verification may include reviewing:

Parcel opening video
Product photographs
Packaging condition
Dispatch records
Order records
Courier or delivery information
Other relevant information relating to the order

The verification process generally takes 2–3 working days after all required information has been received.

Once verification is complete, the customer will be informed of the outcome and the applicable resolution in accordance with this policy.

8. Approved Claims

If a claim is approved, LevonyaNXT will provide further instructions regarding the applicable resolution.

Depending on the circumstances, an approved claim may be resolved through:

Replacement of the affected product, where appropriate and available; or
Refund of the applicable amount.

Where return of the product is required:

Return instructions will be provided by our support team.
The product must be packed securely.
Return shipping arrangements will be communicated by our support team.
If LevonyaNXT has supplied the wrong product or a product is verified as damaged or defective for reasons attributable to LevonyaNXT, LevonyaNXT will bear the applicable return shipping charges.

9. Refund Process

Where a refund is approved, the refund will be processed after verification and, where applicable, after the returned product has been received and inspected.

Once approved, the refund will generally be initiated by LevonyaNXT within 5–7 working days.

The refund will be processed to the original payment method used for the order, wherever applicable.

After the refund has been initiated, the time required for the amount to appear in the customer’s bank account, card or UPI-linked account may depend on the respective bank, payment gateway or payment service provider.

10. Order Cancellation & Item Modification

Orders cannot be cancelled once placed.

However, before packing has started, customers may request a change of items by contacting our support team.

Please note:

Item changes are subject to product availability and approval by LevonyaNXT.
Customers may select replacement products of the same or higher total value.
If the replacement products are of a higher total value, the customer must pay the difference before the order is processed.
Replacement with products of a lower total value is not permitted.
No refund of a price difference will arise because a lower-value replacement is not permitted.
Once packing has started, no item changes or cancellations will be accepted.

11. Late Claims

If missing items, short shipments, wrong products or damaged products are not reported within 48 hours of delivery, the claim will not be accepted.

Any complaint raised after the permitted reporting period may be closed as Time Lapsed, and no further processing may be carried out.

12. Contact Us

For order-related issues, refund-related queries or to submit a parcel opening video, please contact the LevonyaNXT support team:

Email: levonyanxt@gmail.com
WhatsApp: 9550549120