Frequently Asked Questions (FAQ)
Welcome to LevonyaNXT
We’re delighted to have you here.
This FAQ answers common questions about our products, ordering process, payments, shipping, delivery, returns, claims, loyalty program and customer support.
Before placing an order, we encourage you to read our Privacy Policy, Shipping Policy, Cancellation and Refund Policy, and Terms & Conditions for complete information.
Shopping & Products
1. What is LevonyaNXT?
LevonyaNXT is an online craft and creative supplies store offering quality products for hobbyists, artists, DIY creators, businesses and craft enthusiasts.
We continuously expand our product range to bring useful and creative craft supplies to our customers.
2. What products do you sell?
LevonyaNXT offers a wide variety of craft and creative products, including:
- Craft raw materials
- Jewellery-making materials
- Resin and resin accessories
- Silicone moulds
- MDF craft products
- DIY materials
- Art and stationery supplies
- Packaging materials
- Home décor and ready products
- Seasonal and festive craft products
- Creative tools and accessories
Our catalogue is regularly updated with new products.
3. Are your products handmade?
Some products may be handmade, handcrafted or contain handmade elements.
Minor variations in colour, finish, texture, dimensions or appearance may naturally occur in handmade products and should not necessarily be considered defects.
Please refer to the individual product description and our Terms & Conditions for applicable details.
4. Will the product colour exactly match the photographs?
We make reasonable efforts to display product colours and appearance accurately.
However, actual colours may vary slightly due to screen settings, lighting, photography and, where applicable, handmade production variations.
5. How do I place an order?
To place an order:
- Browse our catalogue.
- Select the required products and quantities.
- Add them to your cart.
- Proceed to checkout.
- Enter your billing and delivery information.
- Review the applicable charges and order total.
- Select an available payment method.
- Complete your order.
Your order will be processed according to the applicable payment and order status.
6. Do you accept bulk or wholesale orders?
Yes.
Bulk or wholesale purchases may be available for businesses, resellers, institutions, events and other eligible customers.
Pricing, availability and minimum order quantities may vary depending on the products.
Please contact LevonyaNXT before placing a special bulk or wholesale order if assistance is required.
7. Can products be customised?
Selected products may be eligible for customisation depending on the product.
Customers are responsible for carefully checking applicable details such as spelling, colour, design, size, quantity and other selections before confirming a customised order.
Once production or packing has started, customised products cannot be modified or cancelled.
8. Are all products always available?
No.
Product availability may change depending on stock levels and demand.
During festivals, promotional periods or periods of high demand, some products may become temporarily unavailable.
If an ordered product becomes unavailable, our support team will contact you regarding the available options.
9. Can I reserve products?
Products are generally not reserved.
Product availability is subject to stock availability and successful order/payment processing.
10. Do you regularly introduce new products?
Yes.
Our catalogue is regularly expanded with new craft materials, creative supplies, accessories, tools and seasonal products.
Orders & Payments
11. When is my order confirmed?
Orders requiring online payment are confirmed after successful payment processing.
You may receive applicable order information or updates through the contact information associated with your order.
12. Can I cancel my order?
Orders cannot ordinarily be cancelled once placed.
Please review your cart, quantities, product selections, address and other information carefully before placing the order.
Please refer to our Cancellation and Refund Policy for complete terms.
13. Can I modify my order?
A request to change an item may be made before packing has started.
Such requests are subject to product availability and approval by LevonyaNXT.
Customers may select replacement products of the same or higher total value.
If the replacement products are of a higher total value, the applicable difference must be paid before the order is processed.
Replacement with products of a lower total value is not permitted.
Once packing has started, item modifications or cancellations will not be accepted.
Please refer to our Cancellation and Refund Policy for complete terms.
14. Which payment methods do you accept?
Available payment methods are displayed during checkout.
Online payments may be processed through authorised third-party payment gateway providers.
15. Is online payment secure?
Online payments are processed through authorised payment service providers.
LevonyaNXT does not directly store sensitive payment authentication information such as your CVV, UPI PIN, internet banking password or OTP.
Please refer to our Privacy Policy for additional information.
16. Do you offer Cash on Delivery (COD)?
Cash on Delivery is available only if it is displayed as an available payment method during checkout for the applicable order.
Payment methods may depend on website settings, order eligibility and other applicable conditions.
Shipping & Delivery
17. How long does order processing take?
Orders are generally processed within 1–3 business days after applicable payment confirmation.
Processing times may be longer during festivals, promotional sales, public holidays, high order volumes or other operational circumstances.
18. How are shipping charges calculated for orders outside Telangana?
For orders shipping outside Telangana, shipping charges are generally calculated according to the total order value and displayed during checkout before the order is placed.
Current applicable shipping charges and any special conditions for exceptionally heavy or bulky orders are explained in our Shipping Policy.
19. How does delivery work within Telangana?
For eligible Telangana orders, Local Delivery / Rapido / Porter / Local Courier may be used.
Where applicable, the checkout shipping charge may be ₹0 and the delivery fee is paid directly to the delivery rider.
If direct rider service is unavailable for the customer’s location, our support team may contact the customer regarding the applicable courier arrangement and charges before dispatch.
Please refer to our Shipping Policy for complete information.
20. How long does delivery take?
Estimated delivery timelines are:
Within Telangana: 2–5 business days
Rest of India: 4–10 business days
These timelines are estimates and are not guaranteed.
Delivery may be affected by courier operations, weather conditions, public holidays, remote locations, government restrictions or other circumstances beyond our reasonable control.
21. Which courier partners do you use?
Depending on serviceability and operational availability, LevonyaNXT may use logistics providers including iThink Logistics, Shiprocket, India Post and other authorised courier or local delivery services.
The applicable delivery service may vary according to the destination and order.
22. Can I track my order?
Yes.
Once tracking information becomes available, customers can access the Track Your Order facility available through the LevonyaNXT website.
The Track Your Order link is available through My Account and through the website footer for convenient access.
Where applicable, tracking or shipping information may also be communicated through Email, WhatsApp or SMS.
23. What should I do if my order is delayed?
First check the latest shipment information using Track Your Order.
If further assistance is required, contact LevonyaNXT through our Contact Us page or official support channels.
Please note that actual delivery times may be affected by courier operations and circumstances outside LevonyaNXT’s reasonable control.
Returns, Refunds & Claims
24. Do you accept returns or exchanges?
LevonyaNXT generally does not accept returns or exchanges for change of mind, incorrect selection or other reasons excluded under our policy.
Claims involving eligible wrong, damaged, missing or short-shipped products will be handled according to our Cancellation and Refund Policy.
25. What should I do if I receive a wrong, damaged, missing or short-shipped product?
You must report the issue within 48 hours of delivery.
Claims submitted after the permitted 48-hour reporting period will not be accepted.
26. Is a parcel opening video mandatory?
Yes.
An uninterrupted parcel opening video is mandatory for claims involving:
- Missing items
- Short-shipped items
- Wrong products
- Damaged products
The video should clearly show the sealed parcel before opening and the complete opening process without cuts, pauses or edits.
27. What information is required to raise a claim?
Please provide:
- Order Number
- Uninterrupted parcel opening video
- Clear photographs of the affected product
- Clear photographs of the packaging
- A detailed description of the issue
Our support team may request additional information where reasonably required for verification.
28. How long does claim verification take?
Claim verification generally takes 2–3 working days after the required information has been received.
Verification may include checking the parcel opening video, photographs, packaging, order information and dispatch records.
29. When will I receive an approved refund?
Once a refund has been approved, it will generally be processed within 5–7 working days.
The refund will be credited back to the original payment method.
The time taken for the amount to appear after processing may also depend on the applicable bank or payment service provider.
LNXT Points & Rewards
30. How do I earn LNXT Points?
Registered eligible customers earn 1 LNXT Point for every ₹100 spent on eligible purchases.
Points are credited after the applicable order is marked Completed.
31. What is the value of LNXT Points?
1 LNXT Point = ₹1 discount.
A minimum balance of 200 LNXT Points is required before redemption.
32. Can VIP Members earn or redeem LNXT Points?
During an active VIP Membership, LNXT Point earning and redemption are paused because applicable VIP pricing benefits are provided separately.
Previously accumulated eligible points remain in the customer’s account and become accessible again after the VIP Membership ends, subject to the LNXT Loyalty Program terms.
Account & Customer Support
33. Do I need an account to earn LNXT Points?
Yes.
Orders must be associated with a registered LevonyaNXT customer account to earn and track LNXT Points.
34. Where can I view my orders?
Registered customers can log in to My Account → Orders to view available order information.
35. How can I contact LevonyaNXT?
For assistance, please contact us through our Contact Us page or through our official support details:
Email: levonyanxt@gmail.com
Phone / WhatsApp: +91 9550549120
Business Hours: Monday–Saturday, 10:00 AM–7:00 PM
